Privacy Policy

Last updated: June 2026

This privacy policy informs users of domaine-de-lhorloge.com about how their personal data may be collected, used and protected.

1. Data controller

The data controller is:

LE DOMAINE DE MYLESIA French simplified joint-stock company, SAS Registered office: Chemin de l’Horloge, 03260 Saint-Germain-des-Fossés, France
SIREN: 945 291 094 SIRET registered office: 945 291 094 00015

Trade name: Domaine de l’Horloge

Email: contact@domaine-de-lhorloge.com Phone: 06 69 45 46 34

2. Personal data contact

For any question relating to personal data, users may contact LE DOMAINE DE MYLESIA at:

contact@domaine-de-lhorloge.com

As of this update, LE DOMAINE DE MYLESIA has not appointed a data protection officer.

3. Personal data collected

Depending on use of the website and exchanges with LE DOMAINE DE MYLESIA, the following data may be collected:

• surname and first name;
• email address;
• telephone number;
• postal address;
• information relating to a contact request;
• information relating to a booking;
• information relating to a quotation;
• information relating to a service ordered;
• number of persons concerned by a booking;
• desired or booked dates;
• preferences or information voluntarily provided by the customer;
• billing information;
• history of exchanges;
• possible complaints;
• technical browsing data;
• IP address;
• data relating to cookies and trackers, according to the user’s choices.

LE DOMAINE DE MYLESIA invites users not to transmit sensitive data unless strictly necessary for the request concerned.

4. Source of data

Data may be collected when the user visits the website, contacts LE DOMAINE DE MYLESIA by email or telephone, fills in a form, requests a booking or quotation, purchases or books a service, exchanges with the company, accepts or refuses cookies, or through booking, payment or third-party platforms where these services are used.

5. Purposes and legal bases

Personal data may be processed for the following purposes.

Responding to contact requests

Purpose: respond to messages, information requests, callback requests or questions submitted by the user. Legal basis: legitimate interest or pre-contractual measures.

Managing booking and quotation requests

Purpose: prepare, process and follow up booking requests, quotations, availability or personalised services. Legal basis: pre-contractual measures or performance of a contract.

Managing ordered services

Purpose: organise, provide and follow up services booked or ordered by the customer. Legal basis: performance of a contract.

Managing invoicing and accounting

Purpose: issue invoices, monitor payments and comply with accounting, tax and administrative obligations. Legal basis: legal obligation.

Managing complaints and disputes

Purpose: handle complaints, post-service requests, disputes or potential litigation. Legal basis: legitimate interest, legal obligation or defence of rights in court.

Securing and administering the website

Purpose: ensure the security, proper operation, maintenance, administration and protection of the WordPress website. Legal basis: legitimate interest.

Managing cookies and trackers

Purpose: ensure website operation, remember consent choices via Complianz, measure audience if a tool is activated, display third-party content or improve the user experience depending on expressed choices. Legal basis: consent, except for strictly necessary cookies.

Sending commercial communications

Purpose: send news, offers or commercial communications if such a system is introduced. Legal basis: consent or legitimate interest where permitted by law.

As of this update, this purpose should only be activated if LE DOMAINE DE MYLESIA actually sets up a newsletter or commercial communications.

6. Retention periods

Personal data is retained for a limited period proportionate to the purpose of processing.

Indicative periods to apply or adapt:

• contact requests: 3 years from the last exchange;
• unsuccessful quotation or booking requests: 3 years from the last exchange;
• data relating to services performed: duration of the contractual relationship, then archiving for the applicable statutory period;
• invoices and accounting data: 10 years;
• data necessary to manage a dispute: duration of the dispute, then the time necessary to defend the company’s rights;
• cookie data: according to the periods indicated in the cookie policy;
• consent or refusal choices for cookies: period configured in Complianz, recommended at 6 months;
• technical security data: strictly necessary period for website security.

These periods may be adapted where a legal, tax, accounting, contractual or litigation obligation requires longer retention.

7. Recipients of data

Personal data is intended for LE DOMAINE DE MYLESIA and authorised internal persons.

It may also be transmitted, where necessary, to the following recipients: website host, professional email provider, technical providers, booking providers, payment providers, accounting providers, insurers, legal advisers, consumer mediator and administrative or judicial authorities where required by law.

Data is not sold to third parties.

8. Hosting and technical providers

The website is hosted by:

Karedess Cloud – S3BO5 SARL, 43 rue Jean Mieg, 68100 Mulhouse, France, on servers located in France at OVH SAS, 2 rue Kellermann, 59100 Roubaix

Professional email services associated with the domain name are provided by:

Microsoft Ireland Operations Limited
One Microsoft Place
South County Business Park
Dublin D18 P521
Ireland

The website uses WordPress and may use extensions required for its operation, administration, SEO, optimisation, security, translation, cookie management and content display.

The website uses Complianz to manage information and consent relating to cookies and trackers.

The website may also use third-party services related to booking, embedded content, interactive maps, videos or download management, where these services are actually activated.

9. Transfers outside the European Union

Some technical providers, third-party services, WordPress extensions, mapping tools, video platforms, audience measurement solutions, booking services or payment services may be located outside the European Union or process certain data outside the European Union.

Where such transfers occur, LE DOMAINE DE MYLESIA endeavours, as far as possible, to ensure that they are covered by appropriate safeguards, including European Commission standard contractual clauses or any other mechanism recognised by applicable regulations.

This section should be updated after a full technical audit of the services actually used on the website.

10. Data security

LE DOMAINE DE MYLESIA implements reasonable measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include limited access to authorised persons, administrator account protection, professional hosting, website and extension updates, professional email protection, backups where implemented and security measures appropriate to WordPress.

The user acknowledges that no transmission or storage of data on the internet can be guaranteed as totally secure.

11. Rights of individuals

Under applicable regulations, any data subject may exercise the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability where applicable;
• right to withdraw consent at any time where processing is based on consent;
• right to define instructions regarding the fate of their data after death.

Requests may be sent to:

contact@domaine-de-lhorloge.com

The request must specify the identity of the person concerned and the right exercised. If there is reasonable doubt about the identity of the requester, proof of identity may be requested.

LE DOMAINE DE MYLESIA will respond within the applicable legal period.

12. Complaint to the CNIL

If users believe that their rights are not respected, they may lodge a complaint with the Commission nationale de l’informatique et des libertés, known as the CNIL.

Website: cnil.fr

13. Minors’ data

The website is not specifically aimed at minors.

When a request concerns a minor, it must be made by their legal representative or with their agreement where necessary.

14. Automated decision-making

LE DOMAINE DE MYLESIA does not implement any fully automated decision-making producing legal effects for users.

15. Changes to the privacy policy

LE DOMAINE DE MYLESIA reserves the right to amend this privacy policy at any time, particularly to reflect legal, regulatory, technical or organisational changes.

The applicable version is the version published on the website at the time of consultation.